Responsible Gambling — Play Safely at Maxim88 Singapore

Responsible gambling is a fundamental commitment — not an afterthought. This page contains practical information, self-assessment tools and Singapore-specific resources for players who wish to manage their gambling activity or seek support.

21+ Age Requirement

Gambling at Maxim88 Singapore is strictly for persons aged 21 and above. This is the legal minimum age for gambling in Singapore, applicable to all casino environments — whether physical casinos such as Marina Bay Sands and Resorts World Sentosa, or online platforms. Persons under the age of 21 must not attempt to register, deposit or participate in any gambling activity.

If you are aware of a minor attempting to access gambling services, please contact Maxim88 customer support immediately. Responsible operators are required to implement age verification procedures at registration.

Signs of Problem Gambling

Problem gambling can develop gradually. The following behaviours may indicate that gambling has become harmful:

• Chasing losses by increasing bet sizes in an attempt to recover money already lost
• Borrowing money, selling personal assets or using savings allocated to necessities to fund gambling
• Neglecting work responsibilities, family commitments or social relationships due to time spent gambling
• Gambling to escape stress, anxiety, depression or personal difficulties
• Lying to friends, family or colleagues about the frequency or amount of gambling activity
• Feeling restless, irritable or anxious when unable to gamble
• Gambling more money or for longer periods than originally intended, and being unable to stop
• Continuing to gamble despite recognising that it is causing financial or personal harm

These signs do not necessarily indicate that gambling has become unmanageable, but they are reasons to pause, reflect and consider seeking support.

How to Self-Exclude from Maxim88

Maxim88 provides self-exclusion tools that allow players to restrict or prevent access to their account for a defined period. This is a voluntary, proactive step and is always available to any player.

1. Log in to your Maxim88 account using your registered credentials
2. Navigate to Account Settings or initiate a conversation with Maxim88 live chat support
3. Request a self-exclusion period — available options typically range from one month to permanent exclusion
4. Confirm your identity as requested by the support team; the exclusion will be applied within 24 hours of confirmation
5. For permanent exclusion, submit your request to customer support in writing via live chat or email for a full record of your request

Once self-exclusion is applied, Maxim88 will suspend your account for the nominated period. You will be unable to log in, deposit or place bets during this time. Any active bonuses will be forfeited as per the platform's terms.

NCPG Singapore — National Council on Problem Gambling

The National Council on Problem Gambling (NCPG) is Singapore's primary authority providing free, confidential support for individuals affected by problem gambling, as well as their families and friends.

The NCPG also operates a network of Problem Gambling Helpline counsellors, family support resources and community education programmes. If you are concerned about your own gambling or that of someone close to you, the NCPG helpline is the appropriate first point of contact.

Casino Regulatory Authority of Singapore

The Casino Regulatory Authority of Singapore (CRA) regulates casino operators in Singapore under the Casino Control Act. Physical casinos — Marina Bay Sands at Bayfront and Resorts World Sentosa on Sentosa Island — operate under CRA licences and are subject to Singapore's domestic regulatory framework, including entry levies of S$150 per day (or S$3,000 per year) for Singapore citizens and permanent residents.

International online platforms operate under their respective international licences. Maxim88 holds certifications from BMM Testlabs and iTech Labs, which are internationally recognised independent testing laboratories, rather than a Singapore-issued CRA licence.

Gambling Exclusion Order

Singapore citizens and permanent residents can apply for a Gambling Exclusion Order (also referred to as a Casino Exclusion Order) through their nearest Social Service Office or the National Council on Problem Gambling. This is a legally enforceable order that prohibits entry to Singapore's licensed casino premises.

A Gambling Exclusion Order can be self-applied or applied by a third party (such as a family member or legal guardian) under prescribed conditions. For online platforms, self-exclusion must be requested directly through the platform, as a physical exclusion order does not automatically extend to online accounts.

To apply for a Gambling Exclusion Order, contact the CRA or your nearest Social Service Office, or call the NCPG helpline at 1800-6-668-668 for guidance on the application process.

International Support

GamCare is a UK-based problem gambling support organisation whose resources are available internationally. Their website provides self-assessment tools, live chat support and a helpline for individuals concerned about their gambling.

For Singapore players who prefer English-language support beyond NCPG services, GamCare's online tools provide a confidential, accessible starting point.

Self-Assessment

Answer the following five questions honestly. This assessment is for your personal awareness only — no data is collected or submitted.

Answer honestly — this is for your awareness only. No data is submitted.

1. Do you spend more money gambling than you can afford to lose?
Yes   No

2. Have you borrowed money or sold items to fund gambling?
Yes   No

3. Do you feel anxious or irritable when you cannot gamble?
Yes   No

4. Have you tried to stop gambling and been unable to do so?
Yes   No

5. Has gambling caused problems in your relationships or work?
Yes   No

If you answered Yes to 2 or more questions, we encourage you to call the NCPG helpline: 1800-6-668-668

Deposit Limit Tools at Maxim88

Maxim88 allows players to set daily, weekly or monthly deposit limits directly within their account settings. These tools are available to all registered players and can be activated at any time.

How to set deposit limits:

1. Log in to your Maxim88 account
2. Navigate to Account Settings
3. Select the Responsible Gambling section
4. Choose your preferred limit type — daily, weekly or monthly
5. Enter your desired maximum deposit amount in SGD and confirm

Deposit limit reductions take effect immediately. Requests to increase an existing limit require a 7-day cooling-off period before the increase is applied. This cooling-off period is a deliberate safeguard to prevent impulsive decisions during periods of heightened gambling activity.

If you require further assistance with responsible gambling tools at Maxim88, contact their 24/7 customer support via live chat, available in English and Mandarin.